ZawadiTerms & Conditions
These terms apply to the Zawadi app and website, operated by Hamza Digital LLC (CR No. 1617447), Al Ansab, Muscat, Sultanate of Oman ("we", "us"). By creating an account or buying points you agree to them.
1. Accounts
You must be 18 or older to create an account and buy points. Parents and guardians manage children's profiles and cards and are responsible for them. Keep your password and any child PINs private; you are responsible for activity on your account.
2. Points
- Points are a closed-loop digital reward that can be gifted to children and spent only at Zawadi partner merchants.
- Points are not money, a deposit or a payment instrument. They cannot be exchanged for cash, earn no interest and cannot be resold.
- Points do not expire while your account is active.
3. Prices and payment
Bundle prices are shown in the app and on this website in Omani Rial (OMR). Payment is by debit or credit card through Thawani, a licensed payment service provider. We do not receive or store your card details.
4. Delivery and refunds
Points are delivered as described in our Delivery Policy. Refunds follow our Refund Policy.
5. Partner merchants
Merchants sell their own goods and services and are responsible for their quality, pricing and returns. We are not the seller of goods bought with points.
6. Acceptable use
You may not use Zawadi for fraud, money laundering, buying points with a card you are not authorised to use, or trying to manipulate balances. We may suspend accounts and cancel points obtained through misuse.
7. Liability
We provide the service with reasonable care. To the extent the law allows, our liability for any claim is limited to the amount you paid for the points concerned.
8. Changes
We may update these terms. We will show the new date on this page and, for important changes, notify you in the app.
9. Governing law
These terms are governed by the laws of the Sultanate of Oman.
10. Contact
support@zawadi.app · +968 7730 0073