ZawadiRefund Policy
Short version: unused bundles can be refunded within 14 days of purchase, and any charge made in error is always refunded in full.
Eligible refunds
- Unused bundles: you can ask for a full refund within 14 days of purchase, as long as none of that bundle's points have been gifted or spent.
- Errors: duplicate charges, or a charge where the points were never delivered, are refunded in full.
Not refundable
- Points that have already been gifted to a child, sent to another user, or spent at a merchant.
- Requests made more than 14 days after purchase, except for charges made in error.
Points cannot be exchanged for cash. Goods bought from partner merchants are covered by that merchant's own return policy.
How to request a refund
Email support@zawadi.app or call +968 7730 0073 with the email on your account, the purchase date and the amount. We reply within 2 working days.
How refunds are paid
Approved refunds go back to the card used for the payment, through Thawani. Depending on your bank, the money can take 7–14 working days to appear. The refunded points are removed from your wallet.